Signs you need this fixed
- Meter dial creeping with every tap off
- Hiss inside a wall at night
- Sputtering taps after a cold snap
- Grey, soft pipe entering at the meter
Signs of a failing service
The service leaves the main under the road, passes a curb stop at the lot line, and enters through the front foundation in most houses. In many older Toronto homes that pipe is lead, galvanized steel or narrow copper. Each ages badly in its own way.
- Weak pressure everywhere, especially when two taps run at once. Galvanized pipe narrows from inside as rust builds up.
- A grey, soft pipe entering the basement that scratches easily with a key. That is likely lead.
- Rusty or discoloured water after the system sits overnight.
- A wet patch in the front lawn or a steady meter reading with everything off.
For more on recognizing lead, read signs of lead pipes and our lead pipe replacement page.
Trenchless versus open trench
An open trench is simple: dig from the foundation to the curb stop, lay new pipe, backfill. It works well where the path crosses lawn but means disturbing gardens, walkways and sometimes a front porch.
Trenchless methods use small pits at each end. A boring tool or a pipe-pulling rig draws new copper or approved plastic tubing through the soil, or splits the old line and pulls new pipe in its place. Driveways, mature trees and stone steps stay mostly untouched. Soil conditions, obstructions and the depth of the existing line decide whether trenchless is practical; we check before promising it.
Upsizing for better pressure
Many older houses were fed by a half-inch or smaller line, sized for a kitchen, one bathroom and no lawn sprinkler. A family with two or three bathrooms, a dishwasher and a front-load washer needs more. Replacement is the right time to go to a larger diameter, usually three-quarter inch or one inch, subject to the City's connection rules. Low pressure has other causes too; our low water pressure page goes through them.
Inside connections
Once the new service comes through the wall, it needs a proper main shut-off valve, a meter connection that meets City requirements, and bonding for the electrical ground if the old metal pipe served that purpose. Many homeowners pair the work with repiping the old galvanized branches inside, since a big new line feeding narrow rusty pipe will not deliver the gain you expect.
Permits are required, and an inspector checks the work before backfill. Plan for the water to be off for most of a day.
Living with the work
Expect noise, a temporary pit at the foundation and a hose-length of mud by the door. We protect floors inside and restore the soil outside to grade, but sod and paving restoration should be discussed up front. If you also have hard water concerns, the new service is a convenient place to plan room for a softener or filter.
What is included on the visit
Tools on the truck
- Pressure gauge on a hose-bibb fitting
- Crimp and press tools for PEX and copper
- Moisture meter and thermal camera
What we open
Drywall at the leak line, the access panel or the meter shut-off
How we test it
Static pressure test and a dry-paper check on every new joint
How the job runs
Ring the line
Say what is dripping, backing up or banging. Water still flowing? We guide your hand to the valve first.
Find the cause
The plumber traces the fault, with a scope or gauge where one earns its keep.
Pick the fix
Options come in everyday language, and nothing starts until you choose.
Repair & prove it
We finish, run the water to prove it, wipe up and leave a short written record.
Calls we field, answered plainly
How long does a water service replacement take?
Many are finished in a day, with inspection and backfill sometimes adding a second visit. Complicated sites take longer.
Do I need a permit?
Yes. Water service work in Toronto requires a plumbing permit and inspection.
Will my water be safe right after?
New lines are flushed before use. If you are replacing lead, follow City guidance about flushing and testing afterwards.
